SMS Terms of Service
Effective date: October 6, 2026 | Last updated: October 6, 2026
These SMS Terms of Service ("SMS Terms") apply to the text messaging program offered by Purfect Water Solutions, doing business as Purfect Water Solutions ("Purfect Water," "we," "us," or "our"). By opting in to receive text messages from us, you agree to these SMS Terms and to our Privacy Policy.
Quick summary: Purfect Water Solutions sends service reminders, customer care, and promotional text messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase.
1. Program Description
When you opt in, you may receive the following types of text messages from Purfect Water Solutions:
Service reminders: appointment confirmations, scheduled service visits, and filter or maintenance reminders
Customer care: responses to your questions, account and billing notices, and follow-ups
Marketing and promotions: special offers, discounts, and product news (only if you have opted in to marketing messages)
2. How You Opt In
You can opt in by checking the SMS consent box on one of our web forms, by texting a keyword to our number, being a current customer with Purfect Water Solutions or by giving consent verbally or in writing to a team member. By opting in, you confirm that you are the account holder or authorized user of the mobile number provided, and that you are at least 18 years old.
Your consent to receive text messages is not a condition of any purchase or service.
3. Message Frequency
Message frequency varies based on your account activity, service schedule, and the types of messages you have opted in to receive.
4. Costs
Message and data rates may apply according to your mobile carrier plan. Purfect Water Solutions does not charge for text messages, but you are responsible for any charges from your carrier.
5. How to Opt Out
You can cancel the SMS program at any time. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. After you send STOP, we will send you one final message confirming that you have been unsubscribed, and you will receive no further text messages unless you opt in again.
6. How to Get Help
Reply HELP to any message for assistance. You can also contact us directly at 833-888-1174 or customercare@purfectwater.com.
7. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and device and is not guaranteed.
8. Privacy
We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. For full details on how we collect and use information, see our Privacy Policy.
9. Changes to These Terms
We may update these SMS Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date above will be revised. Continuing to receive messages after changes are posted means you accept the updated terms.
10. Contact Us
Purfect Water Solutions
701 Dawson Dr
Newark, DE
Phone: 833-888-1174
Email: customercare@purfectwater.com